We hear so much in the press and multi media about poor customer service that I just had to post about exceptional service that I have had of late.
I do feel it so easy to condemn and people do it with ease, yet never think about saying well done or thank you.
(Blimey I must be getting old, I sound like my gran!)
My First thank you is to Wagamama,
from whom I had a voucher card to take into their store to redeem.
For what I did not know and as the local store is in the centre of Birmingham I asked my eldest (who works in the centre) to take it and redeem it for me.
Bless them I won a sauce which they said they would post to me.
My second thank you is to Nice And Easy.
I have used their products for many years and have always been happy with them, however on this occasion the gloves inside the pack were awful and kept slipping off. Resulting in dyed nails as well as hair.
I dropped them an email to say how awful the gloves were and within minutes received a very sincere apology and the promise of a voucher.
(Not the purpose of the email but very gratefully received)
And yesterday morning both appeared at my door;
A yummy sauce and a £10 Voucher!
So whilst bad service is about and is very common, so too is good service, which should be also noted.
Who has given you great service of late?
And would you ever say thank you either verbally or by letter/email?